The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan for work
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OHS requirements, legislative requirements and workplace practices relevant to tuning and repairing pianos are verified and complied with. Completed |
Evidence:
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Customer requirements regarding suitable time and date for appointment are received and confirmed with appropriate personnel. Completed |
Evidence:
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Communication with others involved with the work is established and maintained to ensure efficient workflow, co-ordination, personnel co-operation and safety throughout the application of this competency. Completed |
Evidence:
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Written instructions are followed. Completed |
Evidence:
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OHS practices are adhered to throughout the work Completed |
Evidence:
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Identify customer requirements
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Questioning and active listening techniques are used to clarify customer requirements. Completed |
Evidence:
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Feedback is provided to customer to ensure correct interpretation of requirements. Completed |
Evidence:
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Assess piano for faults and relevant repairs
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Piano case parts are removed and stored safely away from the instrument. Completed |
Evidence:
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Faults are identified and recorded according to workplace practices. Completed |
Evidence:
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Appropriate repairs required to rectify faults are determined. Completed |
Evidence:
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Piano case parts are reassembled according to workplace practices. Completed |
Evidence:
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Work area is cleared and waste removed. Completed |
Evidence:
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Workplace documentation is completed. Completed |
Evidence:
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Assess piano tuning requirements
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Frequency of tuning is determined, based on industry recommendations. Completed |
Evidence:
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Customer is advised on environmental conditions which may affect tuning stability. Completed |
Evidence:
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Provide customer with recommendations
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Customer is advised both verbally and in writing of recommendations regarding tuning and repair of piano. Completed |
Evidence:
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Customer is given options regarding priority of repairs, so they can give an informed decision. Completed |
Evidence:
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Options regarding materials used in repairs are explained to, and discussed with the customer to facilitate customer understanding of available products and services. Completed |
Evidence:
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Present quotation to customer
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Quotation is prepared for the tuning and repair of piano including all costs. Completed |
Evidence:
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Customer is presented with quotation, which includes a breakdown of costs for all options for tuning and repair. Completed |
Evidence:
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Benefits of each option are explained to the customer to facilitate informed decision making. Completed |
Evidence:
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Customer commitment to agreed repairs and tuning is gained in accordance with workplace practices. Completed |
Evidence:
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Customer is informed of rights and obligations regarding product or service. Completed |
Evidence:
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Finalise process
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Documentation is completed and submitted to appropriate personnel following workplace practices. Completed |
Evidence:
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Contact is maintained with customer throughout the tuning and repair process. Completed |
Evidence:
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